Customer Service

Supply Terms and Conditions

We are committed to ensuring your wine experience is as enjoyable as possible and this includes an easy, hassle free delivery. If you have any questions or issues regarding the supply of your wines, please call us on 1800 069 790.

The following Terms & Conditions (Terms), together with our Privacy Policy and Website Terms & Conditions are the complete terms of a legal agreement between you and McGuires Hotels in relation to your access to and use of the mcguireshotels.com.au website and the supply of products and services ordered via that website. By ordering products or services from the website, you acknowledge that you have read, understood, and agree to be bound by these Terms.

Buyers:
You may buy products supplied by us by completing the product order form available on our website, mcguireswinesdirect.com.au. To buy wine via our website, you must be at least 18 years of age and specify a delivery address within Australia. By placing an order, you confirm that you are at least 18 years of age. If buying wine as a gift, the recipient must also be at least 18 years of age. You confirm that recipients of wine you purchase via our website are at least 18 years of age. You must provide a valid and current form of ID confirming your age (such as a drivers licence, passport or proof of age card) at the time of delivery. If you are unable to produce appropriate ID confirming your age, the carrier will not supply the wine to you. However, you will be responsible for our charges in arranging supply and delivery (and return to us, if necessary).

Special offers:
We may provide special offers in relation to our products and services from time to time. At any time, we may terminate any special offer without advance notice. If terminated, a special offer will continue to apply to products or services ordered by you in accordance with these Terms before the date the special offer was terminated.

Prices:
Prices stated are in Australian dollars, and may be per bottle, 6 pack or per 12 bottle case, as stated. Prices include GST but exclude delivery charges, unless otherwise stated.

Payment:
The full payment for your order (including the product price and applicable delivery charges) is deducted from your credit card on completion of your order. Delivery will not commence until payment has been processed/validated. We accept payment by Visa, MasterCard and American Express. Credit card details are processed using SSL 256 bit encryption and are not stored by us.

Pricing and product description errors:
If a product inadvertently appears on our website at the wrong price or with a wrong description, we may decline or cancel any orders placed at the wrong price or based on the wrong description, even if the order has been confirmed and a credit card charged. If your credit card is charged for the purchase at the wrong price or based on a wrong description and the order is cancelled, we will notify you and issue a credit to your credit card account in the amount charged.

Product availability:
All wine is offered for sale subject to available stock. If a product is out of stock, we will contact you to offer a substitute wine of at least equal quality. If you do not accept a substitute wine and your credit card has been charged for wine that is out of stock, we will cancel your order and issue a credit to your credit card account in the amount charged.

Delivery:
We deliver Australia wide, using our delivery partner Fastway Couriers. Delivery fees may apply. Please refer to our Home Page for Details. Fastway Couriers endeavor to deliver wine to Australian capital city metropolitan areas within 5-7 working days. For delivery addresses in Australian regional centers and outside metropolitan capital cities, allow at least 10 working days. In outlying or remote areas, delivery will take a little longer. Delivery times are also subject to availability of stock. Accordingly, we do not guarantee any specific delivery date.

To ensure delivery and tracking of your wine, you must specify a delivery address where you will be available to sign for receipt upon delivery during normal business hours.

Wine is normally delivered Monday to Friday between 9.00 am and 5.00 pm (excluding public holidays) to either business premises or a residence, as you nominate. Unless you have given us other instructions in relation to delivery when placing your order, if you are not present at the time of delivery or if for any reason the carrier cannot deliver to your specified delivery address, an "Reschedule Delivery" card will be left at the specified delivery address. We are unable to deliver to Post Office boxes the purpose of these Terms. Goods will not be left at unattended premises without specific instructions from you when placing the order nor will they be left with persons under the age of 18 years (proof of age will be required). You are responsible for contacting Fastway Couriers within 7 days of the date of the “Reschedule Delivery” Card. We are not responsible for goods that are left unattended at your request or that remain unclaimed or are not located as a result of you failing to contact Fastway Couriers within the time specified above.

Minimum Delivery:
We deliver single bottles or mixed cases however multiple purchases are most cost effective as costs for delivery are for 12 bottle cases.

Where we deliver:
We deliver wine anywhere in Australia, except for areas that are classified by the Australian Government as dry zones or Australian Islands that are classified as in International Waters. If you are unsure whether we can deliver to your area, please call us on 1800 069 790.

Alcohol and Dry Area restrictions for Queensland:
Delivery into the following areas is restricted. Our carriers will not deliver to the following postcodes: Aurukun Postcode – 4871, Bamaga Postcode – 4876, Cherbourg Postcode – 4605, Doomadgee Postcode – 4830, Hope Vale Postcode – 4871, Injinoo Map Postcode – 4876, Kowanyama Postcode – 4871, Lockhart River Postcode – 4871, Mapoon Postcode – 4871, Mornington Island Postcode – 4825, Napranum Postcode – 4874, New Mapoon Postcode – 4876, Palm Island Postcode – 4816, Pormpuraaw Postcode – 4871, Seisia Postcode – 4876, Umagico Postcode – 4876, Woorabinda Postcode – 4713, Wujal Wujal Postcode – 4873 and Yarrabah Postcode – 4871.

These locations may be added to or modified from time to time.

Undeliverable Wines:
If a carton of wine is deemed undeliverable by Fastway Couriers they will advise us and we will contact you to arrange re-delivery in accordance with these Terms. 

Delivery Charges: We charge a delivery cost for every carton determined by postcode in addition to the price of the wine. Delivery charges are based on a 12 bottle case. Please refer to our Home Page for more detailed freight charges by postcode.

Breakages:
If you receive a case of wine with one or more broken bottles, we will issue you a credit in the amount paid for the broken bottles or send replacement bottles at our discretion if you notify us within 7 days of the delivery date. We may ask you to provide proof of the damage, as a condition of refund or replacement.

Risk:
Risk of damage, loss or deterioration to products passes to you on delivery in accordance with these Terms.

Title:
Products ordered by you remain our property until you pay for them in full.

Product warranties:
We warrant that products supplied by us via the mcguireswinesdirect.com.au website will be of merchantable quality when delivered. To the extent legally permitted, we expressly disclaim all other express, implied, statutory and other warranties, guarantees and representations. If applicable law prohibits the exclusion of any of the warranties referred to above, to the extent legally permitted, our liability for breach of any such warranties, conditions or representations and the warranty given in respect of merchantable quality is limited to the replacement or resupply of the affected products or services or a refund of the costs of the products or services, at our discretion.

Returns:
You may return any wines that are not of merchantable quality at the time of delivery or are not in accordance with your order by contacting us within 30 days of the delivery date. Where wine is to be returned, Fastway Couriers will collect the wine from you at a mutually convenient time during Monday to Friday 9 am to 5 pm (excluding public holidays). Wine should be packed to avoid breakage in transit and addressed to our Brisbane address. Freight costs for return of wines that are not of merchantable quality at the time of delivery or are not in accordance with your order will be at our cost. We will issue you a credit in the amount paid for the returned wines or send replacement bottles at our discretion.

Limitation of liability:
To the extent legally permitted, in no event will we be liable to any party for any direct, indirect, incidental, special, exemplary or consequential damages of any type whatsoever related to or arising from the supply of products or services via the mcguireswinesdirect.com.au website or the use of such products or services by any person, including, without limitation, any lost profits or savings, damage to or loss of property or personal injury (including death), even if we are expressly advised of the possibility of such damages. This exclusion and waiver of liability applies to all causes of action, whether based on contract, warranty, tort (including negligence) or any other legal theories. To the extent that the above exclusion of liability is unenforceable, invalid or ineffective for any reason, it will be severed from these Terms and our maximum aggregate liability for all losses, damages and other amounts referred to in the above exclusion of liability under any cause of action referred to in the above exclusion of liability is limited to AUD$50.00.

Indemnity:
You agree to indemnify, defend, and hold us, our officers, directors, employees, agents, contractors, licensors and suppliers harmless from and against all losses, expenses, claims, proceedings, damages and costs (including actual, special, direct, indirect, incidental, exemplary or consequential) of every kind and nature made by any other party due to or arising out of any violation of these Terms, any terms and policies it incorporates by reference, the rights of another party, any applicable law, statute, ordinance or regulation or due to or arising out of any activity related to products and services supplied by us.

Vouchers:
If we issue you a voucher to redeem against the future purchase of wine, the terms and conditions on that voucher apply. Vouchers are non-transferable and may not be redeemed for cash. Vouchers may only be valid for a limited time specified on the voucher. We suggest that you check the term specified on your vouchers to ensure that they are valid before use. We are not responsible for your failure to use vouchers within the relevant time and will not replace or accept expired vouchers or give refunds for expired vouchers.

Notifying us:
To notify us, please call 1800 069 790 between 9am - 5pm EST Monday to Friday, excluding public holidays, or email online@mcguireswinesdirect.com.auor post a letter to "McGuires Hotels 186 Given Terrace Paddington QLD 4064” or other address we notify from time to time. 

Notices to you: We may notify you by email, a general notice on the mcguires hotels.com.au website, or by other reliable method to an address previously provided by you.

Force majeure:
You acknowledge and agree that we are excused from performing our supply and other obligations and will not be responsible for any delays where and so long as we are prevented from performing our obligations under these Terms by events beyond our reasonable control. We will endeavour to notify you of any delay and its expected duration. If we are prevented from performing our obligations for longer than a reasonable time, we may elect to cancel your order and issue you a credit in the amount paid for the order without further liability to you.

Entire Agreement:
These Terms (including any terms or policies it incorporates by reference) constitute the entire agreement between you and us concerning its subject matter and supersedes all prior communications.

Alterations:
We may alter these Terms from time to time by posting the altered version on our website at www.mcguireswinesdirect.com.au. You should visit the website regularly to keep up to date with any alterations. In the case of an alteration, the altered Terms only apply to products ordered via the website after the alteration takes effect.

Applicable law:
These Terms are governed by the law of Queensland, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Queensland and its appellate courts.

Warning:
We recommend that you consume alcohol responsibly and only in moderation. Please enjoy your wine in moderation.

Customer Service Contact

Phone:
1800 069 790

Email:
online@mcguireswinesdirect.com.au

Address:
Paddington Tavern, 186 Given Terrace (Entrance in Campbell Street) Paddington Q 4064